KRIZEA Returns Policy
Returns
We hope you love your KRIZEA sunglasses. If you change your mind about your purchase, you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your sunglasses must be returned in their original condition, unworn and free from scratches, marks or signs of use. Please include the original KRIZEA packaging, protective case and cleaning cloth.
How to request a return
To request a return, please contact us with your order number within 14 days of receiving your order. We will provide you with the relevant return instructions.
Once your return has been received and inspected, we will confirm whether your return has been approved and process your refund.
Customers are responsible for the cost of returning an item where the return is due to a change of mind.
Refunds
Approved refunds will be issued to the original payment method. For eligible cancellations, we will refund the standard delivery charge originally paid. Any additional delivery upgrade selected at checkout is non-refundable.
Refunds will be processed within 14 days of KRIZEA receiving the returned item, subject to the return meeting the conditions above.
Please note that we reserve the right to make a deduction from a refund where an item has been handled beyond what would reasonably be permitted in a shop and its value has been diminished as a result.
Faulty or Damaged Items
If your sunglasses arrive damaged or you believe there is a manufacturing fault, please contact us as soon as possible with your order number and photographs of the issue.
Your statutory consumer rights are not affected by this Returns Policy. Nothing in this policy limits your legal rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Contact
For all return enquiries, please contact hello@krizeaeyewear.com
